Terms and Conditions

1. Agreement and scope

These Terms and Conditions govern your use of the Fresh Haus Cleaning Co. website at https://freshhaus.us and your requests for residential cleaning referrals in Loudoun & Fairfax County, VA. By using the website or requesting our services, you agree to these terms. You must be at least 18 years old and authorized to arrange service at the property. Any additional written terms provided with a quote or booking apply to that appointment; if they conflict with these general terms, the specific written booking terms control to the extent permitted by law.

2. Our referral role

Disclaimer: Fresh Haus Cleaning Co. is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.

We help connect customers with cleaning professionals. These terms do not change the referral relationship or waive any rights or responsibilities imposed by applicable law.

3. Quotes and booking

A quote request does not confirm an appointment. Availability, service scope, pricing, and any special requirements must be confirmed before service. Estimates depend on the information you provide about the property’s size, condition, access, and requested tasks. If the actual condition or scope differs, any proposed price or service changes must be discussed and agreed before additional work proceeds.

4. Cleaning scope and exclusions

Our cleaning checklist describes the tasks included in each service level. Add-ons and special requests are included only when expressly agreed. Hazardous materials, pest infestations, unsafe conditions, heavy lifting, and tasks requiring specialist equipment or licensing are outside ordinary residential cleaning unless separately confirmed. Service may be paused or declined when conditions are unsafe.

5. Customer responsibilities and property access

Provide accurate information, safe and timely access, and any necessary parking or entry instructions through the agreed communication channel. Secure pets, valuables, fragile items, weapons, and confidential documents before the appointment. Tell us in advance about delicate surfaces, product sensitivities, existing damage, or other relevant hazards, and ensure necessary utilities are available.

6. Payments, cancellations, and rescheduling

The confirmed quote or booking communication will state the price, payment arrangements, and any applicable deposit, cancellation, rescheduling, or access-related fees. No such fee is established by this general policy alone. Contact us as soon as possible if you need to change an appointment. Recurring service scheduling and any changes should be confirmed in writing.

7. Promotions

Promotional offers are subject to the eligibility requirements and conditions communicated with the offer. Ask us to confirm whether an offer applies to your booking before service is arranged.

8. Satisfaction and service concerns

If you are not satisfied with your cleaning, notify us within 24 hours so we can arrange a return visit to address the cleaning concern at no extra cost, consistent with our advertised satisfaction guarantee. Report suspected damage, missing items, or safety concerns as soon as you become aware of them so they can be investigated. This reporting request does not limit rights or remedies provided by law.

9. Website use and third-party services

Do not misuse the website, submit fraudulent requests, interfere with its operation, or attempt unauthorized access. Website content, branding, and images may not be reproduced for commercial use without permission. Third-party forms, maps, and linked websites are subject to their own terms, and we cannot guarantee their uninterrupted availability.

10. Liability and legal rights

We make reasonable efforts to keep website information accurate but cannot guarantee that it is always complete, current, or error-free. Nothing in these terms excludes responsibility that cannot legally be excluded, excuses negligence or misconduct where liability is imposed by law, or removes any mandatory consumer rights. Responsibility for a service-related claim will depend on the facts, the parties involved, and applicable law.

11. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Virginia, except where applicable law requires otherwise. Please contact us first about a concern so we can try to resolve it informally. These terms do not require arbitration or prevent you from using any legal remedy available to you.

12. Changes and contact

We may revise these terms by posting an updated version with a new revision date. Changes apply prospectively and do not alter an already confirmed booking without agreement or as required by law. If any provision is unenforceable, the remaining provisions continue to apply. Contact us below with questions about these terms.