Privacy Policy

1. Who we are

Fresh Haus Cleaning Co. ("we," "us," or "our") is a residential cleaning referral business based in Loudoun & Fairfax County, VA, operating this website at https://freshhaus.us. We help homeowners request and arrange home cleaning by connecting them with independent, vetted cleaning professionals in Loudoun & Fairfax County and nearby communities. We are not the employer of the cleaners referred to customers.

This policy explains how personal information is handled when you visit the website, request a quote, or communicate with us. You can reach us at hello@freshhaus.us or (571) 571-1210, and our office hours are Mon–Sat, 8am–6pm.

2. Information we collect

We collect information you choose to provide, such as your name, email address, telephone number, service address, cleaning preferences, scheduling requests, and messages. Please do not send payment card details, sensitive personal information, or home entry codes through general website inquiries.

Our website and embedded services may also receive technical information such as your IP address, browser type, device information, pages visited, and cookies or similar identifiers. The information collected depends on the services you interact with and your browser settings.

3. How information is used

We use information to respond to inquiries, prepare quotes, arrange cleaning referrals, coordinate appointments, provide customer support, maintain records, protect against misuse, and meet legal obligations. If you separately consent to promotional communications, we may also use your contact information for those communications.

4. Sharing and service providers

Information needed to fulfill your request may be shared with the referred cleaning professional, such as your service address, contact details, and cleaning instructions. Website hosting, form, customer-management, and communications providers may process information to support our operations. Our quote form uses HighLevel, and our map uses OpenStreetMap; these embedded services may receive technical information when they load and handle it under their own privacy policies.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer, subject to applicable legal safeguards.

5. Cookies and third-party links

Our website and embedded tools may use cookies or similar technologies for functionality, security, and service operation. You can manage cookies through your browser settings; blocking them may affect embedded forms or other features. External websites and services have their own policies, and this policy does not govern their independent practices.

6. Calls, email, and text messages

When you provide contact details for a quote or service request, we may contact you about that request by phone, email, or text, as permitted by law and any consent you provide. Providing a phone number alone does not constitute consent to automated promotional messages. Where text messaging is offered, message frequency varies and message and data rates may apply. You can reply STOP to opt out of texts or HELP for assistance, and unsubscribe from marketing emails using the link provided. Marketing consent is not a condition of purchasing services.

7. Retention and security

We retain personal information as reasonably needed to fulfill the purposes described here, resolve disputes, and satisfy applicable legal or recordkeeping requirements. We use reasonable safeguards to protect information, but no website, transmission method, or storage system can be guaranteed completely secure.

8. Your choices and privacy requests

You may ask to access, correct, or delete information you have provided, or withdraw consent where processing depends on it, by contacting us below. Additional rights may apply based on your location and applicable law. We may need to verify your identity, and legal obligations may require us to keep certain records. You can also choose not to provide optional information, although we may then be unable to complete your request.

9. Children’s privacy

Our services are intended for adults and are not directed to children under 13. If you believe a child has submitted personal information, please contact us so we can review and address it.

10. Updates and contact

We may update this policy from time to time. The date above identifies the latest revision; material changes will be communicated where required by law. For privacy questions or requests, use the contact information below.